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Terms and Conditions

WEBSITE TERMS OF USE

THESE TERMS AND CONDITIONS (“TERMS OF USE”) ARE BETWEEN YOU AND AEG PRESENTS LTD (“AEG”) AND GOVERN YOUR USE OF THE AEG WEBSITE (“OUR SITE”). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE BEFORE YOU START USING OUR SITE.

All of the content of our Site (which includes without limitation all graphics, text, images, photographs, illustrations, and the design, selection and arrangement thereof) is, unless specifically indicated otherwise, protected by copyright, trademark, and/or other proprietary intellectual property rights owned by or licensed to AEG.

There are no charges for using our Site. However, we reserve the right to seek to charge in the future for additional services we may offer to provide to you but we will not do so without making clear to you what those charges are and what they relate to and giving you an opportunity to agree whether or not to take such services.

Our Site has been prepared solely for the purpose of providing information about AEG and it does not constitute any financial or other advice and should not be used as a substitute for such advice. Subject to our legal obligations, we make no warranty or representation that access to our Site or the services offered on our Site will be uninterrupted, timely, secure, or error-free, nor do we make any warranty or representation that the content of our Site, or any information given through it, is accurate or reliable.

You acknowledge and agree that your use of any information on our Site is at your sole risk. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, our Site (or any part thereof) with or without notice.

The contents of our Site are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of AEG. In addition, none of the material on our Site may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of AEG.

You may not create links to our Site without the express prior written consent of AEG. Linked websites, whether permitted or not, do not have any implied affiliation with our Site.

If you download any software from our Site, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) is subject to a limited licence, the terms of which are set out in the separate software licence agreement made available to you at the time of the download. AEG and/or its suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You

may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.

“Forum” or “Blog” means a message board, or email function offered as part of our Site. You must not post to, submit to, or publish on publicly accessible areas of our Site such as a Forum or blog, bulletin board or otherwise make available on our Site any content, or act in a way which, or which in our opinion:

libels, defames, abuses, invades privacy, harasses or is obscene, racist, abusive, threatening or offensive, contains indecent language or images, or is otherwise illegal or contains unlawful content;

advocates illegal activity or discusses illegal activities with the intent to commit them; infringes and/or violates any right of a third party or any law;

advertises or sells to or solicits others;

compromises the trade secrets or violates the copyright or other intellectual property rights of any third party. You agree to indemnify, defend and hold AEG harmless from any claims, losses or liabilities;

uses our Site or any Forum or blog for commercial purposes of any kind, political campaigning, chain letters, mass mailings, any unsolicited mass emailing (SPAM) or phishing;

posts or distributes any software or other materials that contain a virus or other harmful component; or

posts material or makes statements that do not generally pertain to the designated topic or theme of any chat room or bulletin board.

AEG or any person appointed by AEG has the right to review, remove or edit content from any Forum or blog or other public area of our Site at any time, without notice to you which AEG in its sole discretion, consider breaches or may breach the Terms of Use, in particular, any content that AEG considers is illegal or contains unlawful content.

Notwithstanding the above right, AEG does not monitor in real time any comments made or materials posted to any Forum or blog or otherwise communicated to any public area of our Site. AEG is not responsible for the content or accuracy of any such information, and shall not be responsible for any action you take or decisions you make (including but not limited to any trading or investment decisions made) based on such information

With respect to all content, information or materials that you communicate to us through our Site, or that you post to publicly accessible areas of our Site, including any Forum or blog (“Your Content”), you hereby grant (or warrant that the owner of such materials expressly grants) to us a perpetual, worldwide, royalty-free, irrevocable, nonexclusive licence (carrying the right to sublicence) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate Your Content (in whole or in part) into any form, medium, or technology now known or later developed throughout the universe. In addition, you hereby waive your moral rights in Your Content.

You warrant that you have the right to so communicate, submit or post Your Content and that you have the right to grant to us the licence granted in the preceding paragraph, except where you have expressly indicated the contrary to us in writing.

We may communicate with you electronically, either by email or by posting information on our Site. You agree not to treat such emails as unsolicited (SPAM). For contractual purposes, you agree to receive communications from us electronically and you consent that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirements that such communications be in writing. This does not affect your statutory rights.

You are strictly prohibited from sending (or supporting the sending) of unsolicited bulk or single mail messages, or SPAM, from our website.

THIS WEBSITE HAS BEEN COMPILED IN GOOD FAITH BY AEG. HOWEVER, AEG DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, AEG DOES NOT REPRESENT OR WARRANT THAT THE CONTENTS OF THE SITE OR ANY INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THIS WEBSITE ARE ACCURATE, COMPLETE, ADEQUATE, SUITABLE OR CURRENT, NOR MAKES ANY SUCH WARRANTY OR REPRESENTATION IN RESPECT OF ANY INFORMATION CARRIED ON ANY WEBSITE OPERATED BY A THIRD PARTY WHICH MAY BE ACCESSED FROM THE SITE, NOR THAT THE INFORMATION ON THIS OR ANY THIRD PARTY WEBSITE HAS IN ANY WAY BEEN VERIFIED BY AEG, NOR THAT THIS WEBSITE WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THIS WEBSITE ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THIS WEBSITE.

Our Site, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen or resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject AEG to any registration or licensing requirement within such jurisdiction.

AEG will not be liable if the systems go off line or fail for any reason, or for any incompatibility of our Site with any of your equipment, software or telecommunications systems. AEG will not be liable for any claims, penalties, losses, damages, costs or expenses arising from the use of or inability to use our Site or from any unauthorised access to or alteration of our Site.

If you are under 18, you must ask your parent or guardian before you email the website, ask AEG to email anything to you, send in any information to AEG, enter any contest or game that requires information about you or offer a prize, post any information on any bulletin board, enter any chat room; or buy anything online

See Competition terms here

 

Ticketing Terms and Conditions

We set out below the terms and conditions (“Terms”) that shall apply to your purchase of tickets (“Tickets”) which are sold by or on behalf of AEG Presents Ltd (“we”, “us” or “AEG”) for a particular event (“Event”). When purchasing tickets on www.aegpresents.co.uk, you are limited to a specified number of tickets for each Event. This amount is included on the purchase pages and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Please note that by proceeding to purchase Tickets, you agree to be bound by these Terms. Also, please note that the purchase of Tickets is also subject to the terms and conditions of the relevant venue where the Event is due to take place (“Venue”) and we therefore encourage you to check with the Venue website and/or Venue box office for these terms and conditions.

The Terms are as follows:

1. You must produce a valid Ticket to gain entry to the Venue and you must produce that Ticket for inspection upon request at anytime. Failure to produce such Ticket when requested may result in you being removed from the Venue. Please note that there may be additional measures in place to ensure the safety of staff and guests in relation to COVID-19 which may vary according to health and safety and government advice at the time of the Event (and your breach of any of these may lead to you being refused entry and/or ejected from the Event).

2. Right of admission is reserved. Tickets are not transferable unless purchased and transferred through one of our official ticket agents (e.g. AXS Mobile ID Delivery on the AXS platform). Any unlawful reselling (or attempting to do so) is prohibited and may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.

3. Tickets may not be used for any advertising, competitions, contests, sweepstakes, promotions, or used, sold or given away in conjunction with other products or services (such as part of a travel or hospitality package) without the express written permission of AEG in advance. Failure to comply with the foregoing may result in the cancellation of the Ticket without any refund or compensation and/or the ticket holder being refused entry or removed from the Venue.

4. We reserve the right to restrict the sale of Tickets to a maximum number per person, per credit card and/or per household and to cancel any Tickets purchased in excess of this number.

5. It is your responsibility to check your Tickets and to ascertain the date and the time of the Event and any rearranged Event.

6. We are not responsible or liable for any Tickets that are lost or stolen. Removing the Ticket stub will invalidate the Ticket.

7. Each Ticket holder has a right to a seat of a value corresponding to that stated on the Ticket holder’s Ticket and we and the Venue reserve the right to provide alternative seats to those specified on the Ticket.

8. AEG has the right to replace any items bundled together with Tickets, e.g. food and beverage (“Hospitality Packages”) with an alternative ‘like for like’ item and shall not be obligated to refund or exchange your Hospitality Package.

9. In the case of festivals, the artist and performer line-up and all billed attractions at the festival may be subject to change at any time without notice. Your purchase of Tickets is subject to our right to alter or vary the programme due to events or circumstances beyond our reasonable control. Once purchased, Tickets and/or Hospitality Packages cannot be exchanged, refunded or returned unless the Event is cancelled (see details below) or, in the case of concerts (but not festivals) subject to a material change (a “material change” shall mean a change of headline act).

10. If an Event is cancelled, we will use our reasonable endeavours to notify you as soon as reasonably possible (including notifying you of the details of any re-scheduled Event). If the Event is to be re-scheduled, you will be offered a Ticket (or a Hospitality Package where applicable) for the rescheduled performance of the Event (subject to availability). If you are not able to attend the rescheduled Event or the Event is not rescheduled, we shall give you a refund of the face value of the Ticket (or a Hospitality Package where applicable). If the relevant Event is only partially cancelled (e.g. if it is a multi-day Event and only one day is cancelled), we shall give you a partial refund corresponding to the proportion of the Event cancelled. If you wish to claim such a refund, please contact your point of purchase. Tickets and/or Hospitality Packages cannot be exchanged or refunded after purchase other than in accordance with this clause. If it becomes impossible or impractical for us to dispatch your Tickets to you in accordance with the details for your initial order, we must reserve the right to change the method of dispatching your Tickets, to ensure that you receive them safely. If we do elect to change the method of dispatch, we shall inform you in advance.

11. If an error is made in the price of Tickets ordered by you, you will be notified by us as soon as possible and we will give you the option to either: (a) reconfirm your Ticket order at the correct price; or (b) cancel your Ticket order and receive a full refund from us.

12. Neither we nor any other party shall have any liability to you beyond the face value of the Ticket and the relevant booking fee.

13. The following restrictions will apply to your attendance at the Event and your breach of any of these may lead to you being ejected from the Venue (and any items that are confiscated will not be returned):

  • crowd surfing and moshing are prohibited;
  • there are to be no pass-outs or re-admissions after entry;
  • no food or drink is permitted to be brought into a Venue or illegal substances including new psychoactive substances (commonly known as ‘legal highs’) and/or other drugs considered to be unsafe are permitted to be brought into the Event;
  • please note that in seated areas, other members of the audience may stand-up during the event;
  • animals, with the exception of assistance dogs, are not permitted in the Venue
  • smoking is not permitted in the Venue;
  • the unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may confiscated and any tapes or films destroyed; and
  • laser pens, inappropriate signs and branded items are prohibited;
  • no starting fires, involvement in or throwing items into a fire;
  • air horns, selfie sticks, bicycles, cans, Chinese lanterns, dangerous or hazardous weapons/items, fireworks, flags, gas canisters, hand held communication devices such as radios, radio jammers/scanners and the like; glass (of any kind), high-vis, klaxons; and other similar items capable of making loud noise, , scooters, skateboards or cans, spray cans are prohibited and any other items which we consider to be unsafe or pose a risk to public safety and/or security;
  • golf umbrellas, parasols and the like, tables, chairs, seats and walking stick seats/ seat sticks are not permitted.

14. Efforts will be made to admit latecomers at an appropriate break in the performance of the Event.

15. In order to facilitate the security, safety and comfort of all patrons, the Venue reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit, to confiscate items which may cause danger or disruption to the event or other patrons or are in breach of these Terms and/or to refuse admission and refund the Ticket face value if it has reasonable grounds to do so.

16. Ticket holders maybe ejected from the Venue if, in the reasonable opinion of AEG or the Venue, the Ticket holder is a risk to the safety of any patron and/or may affect the enjoyment of other patrons and/or the running of the event or may cause damage, nuisance or injury. Examples include being (or appearing to be) drunk, incapable, intoxicated or under the influence of illegal drugs, under-age (where relevant), abusive, threatening, behaving anti-socially, carrying offensive weapons or illegal substances, declining to be searched or in breach of any of these Terms or the terms and conditions of the Venue.

17. Please note that CCTV and film cameras maybe present at the Venue. By purchasing Tickets and attending the Event, ticket holders consent to filming and sound recording (which may include you as a member of the audience) and its use in distribution (commercial or otherwise) without any payment.

18. If the Event is an outdoor event, please bring suitable outdoor clothing. No refunds will be given due to inclement weather.

19. Any Tickets brought from unauthorised agents or third parties are not valid and admission to the Event will not be permitted. All Tickets remain the property of AEG at all times and constitute a personal revocable license from AEG to you which may be withdrawn by AEG and admission refused at any time upon refunding the printed purchase price of the Ticket.

20. Neither we nor the Venue can accept responsibility for any personal property.

21. All children attending an Event must be in possession of a valid Ticket. Events maybe age-restricted and it is the responsibility of the Ticket holder to check before purchasing. In any case, unless indicated otherwise, children 14 years of age and under must be accompanied by a responsible adult.

22. If you experience any problems at the Event, please contact a steward or duty manager as it may not be possible to resolve issues after the Event.

23. In case of emergency please follow instructions and directions from stewards, staff and/or other officials.

24. Please note that loud music can damage hearing.

25. All Events are subject to obtaining the relevant licences.

26. When purchasing alcohol at the Venue, if you appear to be under the age of 21 you may be asked for proof of age.

27. Official merchandise is only available from outlets within the Venue. Please be aware of unofficial traders offering inferior goods.

28. These Terms shall be governed by English Law and we both agree to subject to the exclusive jurisdiction of the English courts.

Prize Draw/Competition Terms & Conditions

  1. These terms and conditions apply to all free-to-enter prize draws and/or competitions (including social media competitions) operated by the Promoter (as defined below) on AEG Presents’ website, any of AEG Presents’ apps, any of AEG Presents’ social media pages (including Facebook, Instagram and X (formerly Twitter)) and/or AXS website/AXS app (each a “Prize Draw/Competition”).
  2. Unless expressly stipulated otherwise at the point of entry (within the Specific Terms (as defined below)), AEG Presents Limited (company registration number 05452230) whose registered office address is at 6th Floor 240 Blackfriars Road, London, SE1 8NW is the sole promoter of each Prize Draw/Competition (the “Promoter”).
  3. Specific details of the prize available (the “Prize”), the times and dates during which the Prize Draw/Competition is open for entry, instructions for entry and any other key provisions relating to the Prize and/or the Prize Draw/Competition will be stipulated by the Promoter at the point of entry and shall form part of these terms and conditions (“Specific Terms”). In the event of a conflict between these terms and conditions and any Specific Terms, the Specific Terms shall take precedence.
  4. Entrants will require access to the internet to be able to enter any Prize Draw/Competition operated via AEG Presents’ website, and any of AEG Presents’ social media pages.
  5. Each Prize Draw/Competition is open to UK residents above the age of 18 (unless expressly stated otherwise in the Specific Terms), excluding employees of the Promoter or any of its subsidiary companies, their families, agents or anyone else connected with this promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry and the Prize may be withheld until and unless the Promoter is satisfied with the verification.
  6. Only one (1) entry per person (submitted from one email address or social media account, as applicable) is allowed for each Prize Draw/Competition. The Promoter reserves the right to discount multiple entries from the same IP address. Entries not complying with these terms and conditions will be invalid and all entries must be made in the manner advertised by the Promoter.
  7. Entries made using methods generated by script, macro or the use of automated devices will be void.
  8. No payment is required to enter any Prize Draw/Competition.
  9. Each Prize Draw/Competition runs during the dates and times stipulated in the Specific Terms. Entries received after the specified closing date and time will not be entered into the Prize Draw/Competition.
  10. The winner will be selected at random from all eligible entries received unless such other method of selecting a winner is specified in the Specific Terms. The winner will be notified on the date stipulated in the Specific Terms either by push notification, email, mail, telephone or by way of a comment or message on the Promoter’s page of the relevant social media platform and will be provided with all necessary details in order to redeem the Prize. The Prize is awarded conditionally upon acceptance (including with a parent or a legal guardian’s signature, where the winer is under eighteen (18)) and if a winner is unable to be contacted after a reasonable period or if any Prize is unclaimed or declined within a reasonable period, the Prize shall be deemed as unclaimed or unaccepted and either forfeited or a supplementary winner drawn at random at the Promoter’s discretion. Following acceptance, the Prize will be made available to the winner in the manner stipulated by the Specific Terms.
  11. In relation to Prize Draw/Competitions operated via any AEG Presents’ Apps, AEG Presents’ venue apps and/or AXS website/AXS app, entrants who are not selected as the winner may also receive a direct push notification, informing them of the same, from the Promoter via the app, the content of which shall be at the sole discretion of the Promoter.
  12. The Promoter reserves the right to require valid proof of identification (as determined in its sole discretion) from the winner prior to issuing the Prize.
  13. The Promoter will not be responsible for any inability of a winner to take up the Prize.
  14. Unless otherwise expressly stated, where the Prize requires attendance at a specific venue, the winner and any permitted companions will be solely responsible for travel to and from the venue, all applicable taxes and all other expenses. The Promoter assumes no responsibility and is not liable for any costs, charges or expenses which winners may be required to pay at any time in connection with a Prize. Any additional terms of entry, specified by the venue will also apply -such terms and conditions can be found on the relevant venue’s website.
  15. The Promoter reserves the right but is not obligated to provide substitute prize(s) of similar value should the specified Prize or any part of it become unavailable for reasons beyond the Promoter’s control. Cash or credit alternatives will not be offered. Prizes are not transferable. Prizes may occasionally be cancelled for reasons outside the Promoter’s control. The Promoter will endeavour to promptly update any relevant information. Where the Prize is for attendance at a specific event or venue, the Promoter will not be liable for any change of date or venue or cancellation of all or any part of the Prize.
  16. The Promoter accepts no responsibility for incorrectly completed, lost or delayed entries, notices, acceptances, tickets or other documents related to the Prize(s). The Promoter shall not be responsible for technical errors in telecommunications networks, internet access or otherwise preventing entry to any competition.
  17. In relation to any Prize Draws/Competitions run via Facebook, Instagram and/or X or any other social network, that Prize Draw/Competition is in no way sponsored, endorsed or administered by or associated with Facebook, Instagram, X or any other social network (as applicable). By participating in a Prize Draw/Competition, each entrant agrees to completely release Facebook, Instagram, X and/or such other social network from any claims of any nature whatsoever.
  18. Where a Prize Draw/Competition requires the uploading of a photograph and/or the posting of a message or tweet, by entering such Prize Draw/Competition, each entrant:
    1. confirms that their submission is their wholly-owned creation and that, to the extent that such entries make use of any third party materials, these materials have been fully cleared unless they are no longer protected by copyright or other intellectual property rights;
    2. confirms that anyone depicted in an entry has given their permission for the inclusion of their image in the entry and the use of the entry including their image by the entrant and the Promoter; and
    3. grants the Promoter a perpetual, royalty-free, non-exclusive licence to edit, publish, translate, modify, adapt, make available and distribute the entry throughout the world in any media now known or hereafter invented.
  19. In the event of fraud, abuse, and/or an error affecting the proper operation of a Prize Draw/Competition, including the allocation of more prizes than are available, the Promoter reserves the right to: end or suspend the Prize Draw/Competition; amend these terms and conditions; declare void the notification of a winner; and/or allocate available prizes by conducting a simple draw from all wrongly allocated winners.
  20. If any provision of these terms and conditions and/or any Specific Terms are held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
  21. The winner may be required to participate in publicity connected with a Prize Draw/Competition and it is a condition of entry that the winner agrees to their name and country of residence being made publicly available and their photo/s taken and used if they win.
  22. Entrants’ data will be collected, stored and processed for the purposes of administering and assessing a Prize Draw/Competition only, unless the entrant has expressly consented otherwise. If a Prize includes tickets to an event then for the purpose of administering ticket allocation and providing such tickets, the Promoter reserves the right to exchange information and data regarding tickets and applications with third party ticket providers and/or service providers.
  23. The Promoter’s decision is final and no correspondence will be entered into.
  24. As an entrant you will release the Promoter and its affiliates, partners and employees from any and all liability, claims, demands and causes of action for personal injury and or damage, theft or loss suffered in connection with the Prize Draw/Competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of the Promoter or its affiliates, partners and employees.
  25. The Promoter reserves the right to suspend, cancel or amend the Prize Draw/Competition and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the Prize Draw/Competition subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
  26. Each Prize Draw/Competition is governed by English Law and is subject to the exclusive jurisdiction of the English courts.